CNBC: The Profit
6/2/2021 5:59am
... all of them working collectively. it's been such a huge change for them. each one of them feels superempowered, and i'm really proud of that. lemonis: there was a lot of good things that happened. jess, caity, the resources that i have, they're available to you from this day forward. ...
CNBC: The Profit
6/2/2021 5:54am
... monica: because we didn't -- marcus. lemonis: right, but you were there, and you gave me permission to do it. monica: because, marcus, i felt like everything was happening so quickly. caity: don't take this the wrong way. if you're uncomfortable, sometimes, so are we. ...
CNBC: The Profit
6/2/2021 5:54am
... so i was at your office. i asked to take over the website. you told me that was fantastic. you asked me how much it was gonna cost. i told you 'nothing.' you're like, 'oh, my god. i've been waiting for this for a year. this is amazing.' you're supposed to get them everything. what happens next? ...
CNBC: The Profit
6/2/2021 5:53am
... monica: i don't want this to look like every other brand. that's it. caity: in order for this to be successful, monica needs to be comfortable with what we're doing. and i think she has a lot of uncertainty, which makes me uncomfortable. ...
CNBC: The Profit
6/2/2021 5:47am
... caity: in order for this to be successful, monica needs to be comfortable. monica: i'm sorry. then this is all on me. then this is all on me. no, i just -- i can't do it. lemonis: just sit tight for a second. monica: i can't do any more. [ voice breaking ] i don't know what else to say or do. ...
CNBC: The Profit
6/2/2021 5:44am
... monica: hey, marcus. so, there's lots to talk about. i don't know if you have a minute. lemonis: so, what's up? [ sighs ] monica: well, here's my concern. i know that you have the utmost trust in caity. you said, 'caity, you're gonna be the face of this company.' ...
CNBC: The Profit
6/2/2021 5:44am
... so i'm having my team work with monica's. they'll have it done in a week. it will cost nothing. monica: like, that's amazing. lemonis: caity, you are now in charge of the web business. meanwhile, i'm having jessica work with chloe on finalizing the packaging and the logo. chloe: hi, jess. how are ...
CNBC: The Profit
6/2/2021 5:35am
... i want to present her with some new packaging options. but before we jump into that, i want to have a separate conversation with her. so i left ohio. i gave caity very clear direction to start working on certain things. ...
CNBC: The Profit
6/2/2021 5:35am
... and she's doing it again now. i want you to know that i'll continue to support you and i'll continue to push her. you just got to hang with me for a minute, okay? caity: all right. well, thank you very much. lemonis: okay, bye. caity: bye. monica: hi. lemonis: come on in. today i'm having monica ...
CNBC: The Profit
6/2/2021 5:35am
... caity: monica is very resistant to change. every time we try to do something, whether it's developing a new scent of candle, you know, develop the product line out, rebrand, all of these things that i feel are superimportant, it becomes a very tedious process, ...
CNBC: The Profit
6/2/2021 5:34am
... [ cellphone rings ] morning. caity: good morning. how are you? lemonis: how are you feeling today? caity: [ sighs ] i'm running on fumes, but i'm still going. lemonis: it's only been a few days since i left ohio, and i'm already getting a phone call from caity. this can't be good. ...
CNBC: The Profit
6/2/2021 5:34am
... when she calls from california, when she's fancy, you can say to her, 'well, you can just go into the system and look.' my hope is that the systems, along with the open dialogue, will put monica's mind at ease and allow her to trust everybody, including caity. ...
CNBC: The Profit
6/2/2021 5:34am
... caity: there you go. thank you for coming. so, this is looking at our online-ordering reports. lemonis: i'm also working on caity setting up a technology system that allows monica to track the financials, the ordering, the inventory in real time while she's in l.a. ...
CNBC: The Profit
6/2/2021 5:26am
... in order for this relationship to work between jess and caity, they have to be able to communicate without any outside distractions. monica: that's great. like, i really want you to understand that's great. i want you to feel good about you. ...
CNBC: The Profit
6/2/2021 5:25am
... lemonis: so i thought maybe the two of you guys could just talk about, how do we make this work for everybody? caity: we have had issues in the past with the dynamic between jess and monica that has caused chaos across the board because of the arguments or whatever that you have on a personal ...
CNBC: The Profit
6/2/2021 5:25am
... lemonis: caity? caity: mm-hmm? lemonis: do you think maybe the three of us can just sit down for a minute? caity: sure. jessica: yeah. lemonis: we've made some really good progress in narrowing down the four categories, and now jess, caity, and i are gonna sit down to understand what's jess' role ...
CNBC: The Profit
6/2/2021 5:24am
... lemonis: obviously, i know there is extensions of this missing, and the full collection is missing. monica: got it. yeah, okay. then i'm on board. because we're basically coming full circle, which is really cool. lemonis: okay. caity: yeah, it is. lemonis: awesome. monica: yeah. ...
CNBC: The Profit
6/2/2021 5:23am
... and in the store. caity: one's essential oil. one's fragrance oil. jessica: the summer is our first candle ever that we ever made. lemonis: we'll have a whole candle lineup. monica: great. the essential oil, sea buck, and the full-size barn box. lemonis: the box thing is a great way ...
CNBC: The Profit
6/2/2021 5:21am
... but at the end of the day, this business can't be managed from california. who's in charge of this business today? al: day-to-day operations is caity. lemonis: okay, and we're gonna respect that leadership. once we build out what this business needs to look like, jess, i want to work directly with ...
CNBC: The Profit
6/2/2021 5:10am
... lemonis: have you thought about quitting before? caity: yes. lemonis: has anybody else thought about quitting? jessica: i did. lemonis: what did you quit, jess? jessica: i felt like i had nothing enough to offer to help this business. i didn't want to fail her, and it was like, 'i got to get out of ...
CNBC: The Profit
6/2/2021 5:10am
... 80% margins means we need to pay more attention to that. do you guys have defined roles? does everybody know what their role is? caity: we all do everything we can do every day. there is a lot going on in this business. sometimes i end up having communication issues with monica ...
CNBC: The Profit
6/2/2021 5:06am
... so she wanted to have some angel-inspired items in the store, so we purchased these. lemonis: and the dishes? jessica: that's probably caity. lemonis: and the clothes? jessica: the shirts were monica. lemonis: and the scarves? jessica: that would have been caity. lemonis: okay, it looks like you ...
CNBC: The Profit
6/2/2021 5:06am
... who buys all of this -- monica? jessica: monica has a say in it, yeah. lemonis: like, who picked this? jessica: that i did not pick. lemonis: don't know? jessica: it's -- i -- lemonis: who picked stuff like this? caity: kali actually purchased the angel stuff. monica is big into angels, ...
CNBC: The Profit
6/2/2021 5:06am
... caity, kali. adrienne: hi. i'm adrienne. lemonis: adrienne, nice to meet you. adrienne: nice to meet you. lemonis: adrienne. so can you guys walk me through the store? it's a bit of sensory overload for me. like, i'm not really sure what i'm supposed to focus on if i came in here. ...
CNBC: The Profit
6/2/2021 5:05am
... lemonis: i'm marcus. caity: thanks for coming. lemonis: so you're really the person that runs this business? caity: yes. lemonis: okay. caity: but with the help of an amazing team. lemonis: do you guys sell online? jessica: we do. lemonis: how much does the web do? caity: it varies. we're really ...
CNBC: The Profit
6/2/2021 5:05am
... the jar, to me, looks like somebody just bought a jar off the shelf and slapped a label on it. so who's in charge of the store? jessica: right now, officially, caity. lemonis: and where's caity's at? jessica: caity is. she's back here. caity: i'm caity. nice to meet you. ...
CNBC: The Profit
6/2/2021 5:00am
... monica: i am crying more today than i have on seven seasons of 'parenthood.' lemonis: she won't let her team make decisions, even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to ...
CNBC: The News With Shepard Smith
6/2/2021 5:00am
... monica: i am crying more today than i have on seven seasons of 'parenthood.' lemonis: she won't let her team make decisions, even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to ...
CNBC: The Profit
1/1/2021 12:59pm
... each one of them feels superempowered, and i'm really proud of that. lemonis: there was a lot of good things that happened. jess, caity, the resources that i have, they're available to you from this day forward. and the good news is, monica, you're still 100% in charge. ...
CNBC: The Profit
1/1/2021 12:54pm
... monica: because we didn't -- marcus. lemonis: right, but you were there, and you gave me permission to do it. monica: because, marcus, i felt like everything was happening so quickly. caity: don't take this the wrong way. if you're uncomfortable, sometimes, so are we. ...
CNBC: The Profit
1/1/2021 12:54pm
... so i was at your office. i asked to take over the website. you told me that was fantastic. you asked me how much it was gonna cost. i told you 'nothing.' you're like, 'oh, my god. i've been waiting for this for a year. this is amazing.' you're supposed to get them everything. what happens next? ...
CNBC: The Profit
1/1/2021 12:53pm
... monica: i don't want this to look like every other brand. that's it. caity: in order for this to be successful, monica needs to be comfortable with what we're doing. and i think she has a lot of uncertainty, which makes me uncomfortable. ...
CNBC: The Profit
1/1/2021 12:47pm
... caity: in order for this to be successful, monica needs to be comfortable. monica: i'm sorry. then this is all on me. then this is all on me. no, i just -- i can't do it. lemonis: just sit tight for a second. monica: i can't do any more. [ voice breaking ] i don't know what else to say or do. ...
CNBC: The Profit
1/1/2021 12:44pm
... monica: hey, marcus. so, there's lots to talk about. i don't know if you have a minute. lemonis: so, what's up? [ sighs ] monica: well, here's my concern. i know that you have the utmost trust in caity. you said, 'caity, you're gonna be the face of this company.' lemonis: no, i didn't say she was ...
CNBC: The Profit
1/1/2021 12:44pm
... so i'm having my team work with monica's. they'll have it done in a week. it will cost nothing. monica: like, that's amazing. lemonis: caity, you are now in charge of the web business. meanwhile, i'm having jessica work with chloe on finalizing the packaging and the logo. chloe: hi, jess. how are ...
CNBC: The Profit
1/1/2021 12:36pm
... i want to have a separate conversation with her. so i left ohio. i gave caity very clear direction to start working on certain things. she started working on it, and then all of a sudden she stopped. monica: mm-hmm. ...
CNBC: The Profit
1/1/2021 12:35pm
... you just got to hang with me for a minute, okay? caity: all right. well, thank you very much. lemonis: okay, bye. caity: bye. monica: hi. lemonis: come on in. today i'm having monica meet me at my los angeles office. i want to present her with some new packaging options. but before we jump into ...
CNBC: The Profit
1/1/2021 12:34pm
... but i'm still going. lemonis: it's only been a few days since i left ohio, and i'm already getting a phone call from caity. this can't be good. caity: monica is very resistant to change. every time we try to do something, whether it's developing a new scent of candle, you know, ...
CNBC: The Profit
1/1/2021 12:34pm
... will put monica's mind at ease and allow her to trust everybody, including caity. [ cellphone rings ] morning. caity: good morning. how are you? lemonis: how are you feeling today? caity: [ sighs ] i'm running on fumes, ...
CNBC: The Profit
1/1/2021 12:34pm
... lemonis: we decided to have a neighborhood garage sale so that we can not only clear cash, but we can free up some much needed space for the online fulfillment center. caity: there you go. thank you for coming. so, this is looking at our online-ordering reports. lemonis: i'm also working on caity ...
CNBC: The Profit
1/1/2021 12:25pm
... monica! monica: yeah. lemonis: so, we were just talking about, in order for this relationship to work between jess and caity, they have to be able to communicate without any outside distractions. ...
CNBC: The Profit
1/1/2021 12:25pm
... and now jess, caity, and i are gonna sit down to understand what's jess' role gonna be going forward. jessica: i'm all screwed up. lemonis: so i thought maybe the two of you guys could just talk about, how do we make this work for everybody? caity: we have had issues in the past with the dynamic ...
CNBC: The Profit
1/1/2021 12:25pm
... lemonis: awesome. monica: yeah. lemonis: caity? caity: mm-hmm? lemonis: do you think maybe the three of us can just sit down for a minute? caity: sure. jessica: yeah. lemonis: we've made some really good progress in narrowing down the four categories, ...
CNBC: The Profit
1/1/2021 12:24pm
... this took a long time to evolve. lemonis: obviously, i know there is extensions of this missing, and the full collection is missing. monica: got it. yeah, okay. then i'm on board. because we're basically coming full circle, which is really cool. lemonis: okay. caity: yeah, it is. ...
CNBC: The Profit
1/1/2021 12:23pm
... i'm having the team choose the top sellers so we can determine what we're gonna sell online and in the store. caity: one's essential oil. one's fragrance oil. jessica: the summer is our first candle ever that we ever made. lemonis: we'll have a whole candle lineup. monica: great. the essential oil, ...
CNBC: The Profit
1/1/2021 12:21pm
... but at the end of the day, this business can't be managed from california. who's in charge of this business today? al: day-to-day operations is caity. lemonis: okay, and we're gonna respect that leadership. once we build out what this business needs to look like, jess, i want to work directly with ...
CNBC: The Profit
1/1/2021 12:10pm
... lemonis: have you thought about quitting before? caity: yes. lemonis: has anybody else thought about quitting? jessica: i did. lemonis: what did you quit, jess? jessica: i felt like i had nothing enough to offer to help this business. i didn't want to fail her, and it was like, 'i got to get out of ...
CNBC: The Profit
1/1/2021 12:10pm
... 80% margins means we need to pay more attention to that. do you guys have defined roles? does everybody know what their role is? caity: we all do everything we can do every day. there is a lot going on in this business. sometimes i end up having communication issues with monica ...
CNBC: The Profit
1/1/2021 12:06pm
... so she wanted to have some angel-inspired items in the store, so we purchased these. lemonis: and the dishes? jessica: that's probably caity. lemonis: and the clothes? jessica: the shirts were monica. lemonis: and the scarves? jessica: that would have been caity. lemonis: okay, it looks like you ...
CNBC: The Profit
1/1/2021 12:06pm
... who buys all of this -- monica? jessica: monica has a say in it, yeah. lemonis: like, who picked this? jessica: that i did not pick. lemonis: don't know? jessica: it's -- i -- lemonis: who picked stuff like this? caity: kali actually purchased the angel stuff. monica is big into angels, ...
CNBC: The Profit
1/1/2021 12:06pm
... caity, kali. adrienne: hi. i'm adrienne. lemonis: adrienne, nice to meet you. adrienne: nice to meet you. lemonis: adrienne. so can you guys walk me through the store? it's a bit of sensory overload for me. like, i'm not really sure what i'm supposed to focus on if i came in here. ...
CNBC: The Profit
1/1/2021 12:05pm
... lemonis: i'm marcus. caity: thanks for coming. lemonis: so you're really the person that runs this business? caity: yes. lemonis: okay. caity: but with the help of an amazing team. lemonis: do you guys sell online? jessica: we do. lemonis: how much does the web do? caity: it varies. we're really ...
CNBC: The Profit
1/1/2021 12:05pm
... the jar, to me, looks like somebody just bought a jar off the shelf and slapped a label on it. so who's in charge of the store? jessica: right now, officially, caity. lemonis: and where's caity's at? jessica: caity is. she's back here. caity: i'm caity. nice to meet you. ...
CNBC: The Profit
1/1/2021 12:00pm
... than i have on seven seasons of 'parenthood.' lemonis: she won't let her team make decisions, even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to every change. monica: i hate it. ...
CNBC: The Profit
1/1/2021 12:00pm
... monica: i am crying more today than i have on seven seasons of 'parenthood.' lemonis: she won't let her team make decisions, even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to ...
CNBC: The Profit
12/26/2020 5:59pm
... and i'm really proud of that. lemonis: there was a lot of good things that happened. jess, caity, the resources that i have, they're available to you from this day forward. and the good news is, monica, you're still 100% in charge. monica: shut up. lemonis: all righty. ...
CNBC: The Profit
12/26/2020 5:54pm
... monica: because we didn't -- marcus. lemonis: right, but you were there, and you gave me permission to do it. monica: because, marcus, i felt like everything was happening so quickly. caity: don't take this the wrong way. if you're uncomfortable, sometimes, so are we. monica: i'm sorry. then this ...
CNBC: The Profit
12/26/2020 5:54pm
... so i was at your office. i asked to take over the website. you told me that was fantastic. you asked me how much it was gonna cost. i told you 'nothing.' you're like, 'oh, my god. i've been waiting for this for a year. this is amazing.' you're supposed to get them everything. what happens next? ...
CNBC: The Profit
12/26/2020 5:53pm
... monica: i don't want this to look like every other brand. that's it. caity: in order for this to be successful, monica needs to be comfortable with what we're doing. and i think she has a lot of uncertainty, which makes me uncomfortable. ...
CNBC: The Profit
12/26/2020 5:47pm
... caity: in order for this to be successful, monica needs to be comfortable. monica: i'm sorry. then this is all on me. then this is all on me. no, i just -- i can't do it. lemonis: just sit tight for a second. monica: i can't do any more. [ voice breaking ] i don't know what else to say or do. ...
CNBC: The Profit
12/26/2020 5:44pm
... monica: hey, marcus. so, there's lots to talk about. i don't know if you have a minute. lemonis: so, what's up? [ sighs ] monica: well, here's my concern. i know that you have the utmost trust in caity. you said, 'caity, you're gonna be the face of this company.' ...
CNBC: The Profit
12/26/2020 5:44pm
... so i'm having my team work with monica's. they'll have it done in a week. it will cost nothing. monica: like, that's amazing. lemonis: caity, you are now in charge of the web business. meanwhile, i'm having jessica work with chloe on finalizing the packaging and the logo. chloe: hi, jess. how are ...
CNBC: The Profit
12/26/2020 5:35pm
... i want to present her with some new packaging options. but before we jump into that, i want to have a separate conversation with her. so i left ohio. i gave caity very clear direction to start working on certain things. ...
CNBC: The Profit
12/26/2020 5:35pm
... and she's doing it again now. i want you to know that i'll continue to support you and i'll continue to push her. you just got to hang with me for a minute, okay? caity: all right. well, thank you very much. lemonis: okay, bye. caity: bye. monica: hi. lemonis: come on in. today i'm having monica ...
CNBC: The Profit
12/26/2020 5:35pm
... caity: monica is very resistant to change. every time we try to do something, whether it's developing a new scent of candle, you know, develop the product line out, rebrand, all of these things that i feel are superimportant, it becomes a very tedious process, ...
CNBC: The Profit
12/26/2020 5:34pm
... [ cellphone rings ] morning. caity: good morning. how are you? lemonis: how are you feeling today? caity: [ sighs ] i'm running on fumes, but i'm still going. lemonis: it's only been a few days since i left ohio, and i'm already getting a phone call from caity. this can't be good. ...
CNBC: The Profit
12/26/2020 5:34pm
... you can say to her, 'well, you can just go into the system and look.' my hope is that the systems, along with the open dialogue, will put monica's mind at ease and allow her to trust everybody, including caity. ...
CNBC: The Profit
12/26/2020 5:34pm
... so, this is looking at our online-ordering reports. lemonis: i'm also working on caity setting up a technology system that allows monica to track the financials, the ordering, the inventory in real time while she's in l.a. when she calls from california, when she's fancy, ...
CNBC: The Profit
12/26/2020 5:34pm
... but first we have to get things right at the store. if you don't use it, chuck it. monica: hi. how are you? lemonis: we decided to have a neighborhood garage sale so that we can not only clear cash, but we can free up some much needed space for the online fulfillment center. caity: there you go. ...
CNBC: The Profit
12/26/2020 5:25pm
... monica! monica: yeah. lemonis: so, we were just talking about, in order for this relationship to work between jess and caity, they have to be able to communicate without any outside distractions. ...
CNBC: The Profit
12/26/2020 5:25pm
... and now jess, caity, and i are gonna sit down to understand what's jess' role gonna be going forward. jessica: i'm all screwed up. lemonis: so i thought maybe the two of you guys could just talk about, how do we make this work for everybody? caity: we have had issues in the past with the dynamic ...
CNBC: The Profit
12/26/2020 5:25pm
... lemonis: awesome. monica: yeah. lemonis: caity? caity: mm-hmm? lemonis: do you think maybe the three of us can just sit down for a minute? caity: sure. jessica: yeah. lemonis: we've made some really good progress in narrowing down the four categories, ...
CNBC: The Profit
12/26/2020 5:24pm
... this took a long time to evolve. lemonis: obviously, i know there is extensions of this missing, and the full collection is missing. monica: got it. yeah, okay. then i'm on board. because we're basically coming full circle, which is really cool. lemonis: okay. caity: yeah, it is. ...
CNBC: The Profit
12/26/2020 5:23pm
... i'm having the team choose the top sellers so we can determine what we're gonna sell online and in the store. caity: one's essential oil. one's fragrance oil. jessica: the summer is our first candle ever that we ever made. lemonis: we'll have a whole candle lineup. monica: great. the essential oil, ...
CNBC: The Profit
12/26/2020 5:21pm
... i would like to invest in you guys. but at the end of the day, this business can't be managed from california. who's in charge of this business today? al: day-to-day operations is caity. lemonis: okay, and we're gonna respect that leadership. once we build out what this business needs to look like, ...
CNBC: The Profit
12/26/2020 5:10pm
... i don't know how long i can do it for. lemonis: have you thought about quitting before? caity: yes. lemonis: has anybody else thought about quitting? jessica: i did. lemonis: what did you quit, jess? jessica: i felt like i had nothing enough to offer to help this business. ...
CNBC: The Profit
12/26/2020 5:10pm
... those are the skincare products, like sea buckthorn -- because their margins are exceptional. 80% margins means we need to pay more attention to that. do you guys have defined roles? does everybody know what their role is? caity: we all do everything we can do every day. there is a lot going on in ...
CNBC: The Profit
12/26/2020 5:06pm
... some angel-inspired items in the store, so we purchased these. lemonis: and the dishes? jessica: that's probably caity. lemonis: and the clothes? jessica: the shirts were monica. lemonis: and the scarves? jessica: that would have been caity. lemonis: okay, it looks like you guys basically just buy ...
CNBC: The Profit
12/26/2020 5:06pm
... jessica: monica has a say in it, yeah. lemonis: like, who picked this? jessica: that i did not pick. lemonis: don't know? jessica: it's -- i -- lemonis: who picked stuff like this? caity: kali actually purchased the angel stuff. monica is big into angels, so she wanted to have ...
CNBC: The Profit
12/26/2020 5:06pm
... caity, kali. adrienne: hi. i'm adrienne. lemonis: adrienne, nice to meet you. adrienne: nice to meet you. lemonis: adrienne. so can you guys walk me through the store? it's a bit of sensory overload for me. like, i'm not really sure what i'm supposed to focus on if i came in here. who buys all of ...
CNBC: The Profit
12/26/2020 5:05pm
... lemonis: i'm marcus. caity: thanks for coming. lemonis: so you're really the person that runs this business? caity: yes. lemonis: okay. caity: but with the help of an amazing team. lemonis: do you guys sell online? jessica: we do. lemonis: how much does the web do? caity: it varies. we're really ...
CNBC: The Profit
12/26/2020 5:05pm
... the jar, to me, looks like somebody just bought a jar off the shelf and slapped a label on it. so who's in charge of the store? jessica: right now, officially, caity. lemonis: and where's caity's at? jessica: caity is. she's back here. caity: i'm caity. nice to meet you. ...
CNBC: The Profit
12/26/2020 5:00pm
... even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to every change. monica: i hate it. lemonis: .even though the business loses almost $100000 a year. you're throwing money into the ...
CNBC: The Profit
12/26/2020 5:00pm
... even though she lives and works thousands of miles away. caity: you think i'm going behind your back. i don't know how long i can do it for. lemonis: she is resistant to every change. monica: i hate it. lemonis: .even though the business loses almost $100000 a year. ...
CNBC: The Profit
9/6/2020 9:59am
... all of them working collectively. it's been such a huge change for them. each one of them feels superempowered, and i'm really proud of that. lemonis: there was a lot of good things that happened. jess, caity, the resources that i have, they're available to you from this day forward. ...
CNBC: The Profit
9/6/2020 9:54am
... caity: don't take this the wrong way. if you're uncomfortable, sometimes, so are we. monica: i'm sorry. then this is all on me. then this is all on me. jessica: it's you. monica: i don't understand. [ voice breaking ] no, i just -- i can't do it. lemonis: just sit tight for a second. monica: i ...
CNBC: The Profit
9/6/2020 9:54am
... i've been waiting for this for a year. this is amazing.' you're supposed to get them everything. what happens next? caity: you had asked us not to provide that. monica: because we didn't -- marcus. lemonis: right, but you were there, and you gave me permission to do it. monica: because, marcus, i ...
CNBC: The Profit
9/6/2020 9:53am
... caity: in order for this to be successful, monica needs to be comfortable with what we're doing. and i think she has a lot of uncertainty, which makes me uncomfortable. monica: my whole thing about this whole process is not losing sight of why we started it, how we started it, ...
CNBC: The Profit
9/6/2020 9:47am
... caity: in order for this to be successful, monica needs to be comfortable. monica: i'm sorry. then this is all on me. then this is all on me. no, i just -- i can't do it. lemonis: just sit tight for a second. monica: i can't do any more. [ voice breaking ] i don't know what else to say or do. ...
CNBC: The Profit
9/6/2020 9:44am
... monica: hey, marcus. so, there's lots to talk about. i don't know if you have a minute. lemonis: so, what's up? [ sighs ] monica: well, here's my concern. i know that you have the utmost trust in caity. you said, 'caity, you're gonna be the face of this company.' ...
CNBC: The Profit
9/6/2020 9:44am
... so i'm having my team work with monica's. they'll have it done in a week. it will cost nothing. monica: like, that's amazing. lemonis: caity, you are now in charge of the web business. meanwhile, i'm having jessica work with chloe on finalizing the packaging and the logo. chloe: hi, jess. how are ...
CNBC: The Profit
9/6/2020 9:35am
... i want to present her with some new packaging options. but before we jump into that, i want to have a separate conversation with her. so i left ohio. i gave caity very clear direction to start working on certain things. ...
CNBC: The Profit
9/6/2020 9:35am
... and she's doing it again now. i want you to know that i'll continue to support you and i'll continue to push her. you just got to hang with me for a minute, okay? caity: all right. well, thank you very much. lemonis: okay, bye. caity: bye. monica: hi. lemonis: come on in. today i'm having monica ...
CNBC: The Profit
9/6/2020 9:34am
... caity: monica is very resistant to change. every time we try to do something, whether it's developing a new scent of candle, you know, develop the product line out, rebrand, all of these things that i feel are superimportant, it becomes a very tedious process, ...
CNBC: The Profit
9/6/2020 9:34am
... [ cellphone rings ] morning. caity: good morning. how are you? lemonis: how are you feeling today? caity: [ sighs ] i'm running on fumes, but i'm still going. lemonis: it's only been a few days since i left ohio, and i'm already getting a phone call from caity. this can't be good. ...
CNBC: The Profit
9/6/2020 9:34am
... you can say to her, 'well, you can just go into the system and look.' my hope is that the systems, along with the open dialogue, will put monica's mind at ease and allow her to trust everybody, including caity. ...
CNBC: The Profit
9/6/2020 9:34am
... so, this is looking at our online-ordering reports. lemonis: i'm also working on caity setting up a technology system that allows monica to track the financials, the ordering, the inventory in real time while she's in l.a. when she calls from california, when she's fancy, ...
CNBC: The Profit
9/6/2020 9:33am
... but first we have to get things right at the store. if you don't use it, chuck it. monica: hi. how are you? lemonis: we decided to have a neighborhood garage sale so that we can not only clear cash, but we can free up some much needed space for the online fulfillment center. caity: there you go. ...
CNBC: The Profit
9/6/2020 9:25am
... monica! monica: yeah. lemonis: so, we were just talking about, in order for this relationship to work between jess and caity, they have to be able to communicate without any outside distractions. ...
CNBC: The Profit
9/6/2020 9:25am
... and now jess, caity, and i are gonna sit down to understand what's jess' role gonna be going forward. jessica: i'm all screwed up. lemonis: so i thought maybe the two of you guys could just talk about, how do we make this work for everybody? caity: we have had issues in the past with the dynamic ...